Meadowbrook Insurance Selects One, Inc. Products to Boost Customer Retention

The P&C risk management organization selected One, Inc’s. payment processing suite to improve its customer service through the addition of a data-secure payment channel to enable insureds to make premium payments via credit card.

(Image credit: Adobe Stock.)

Meadowbrook Insurance Group (Southfield, Mich.), a U.S. P&C risk management organization, has selected One, Inc.’s (Folsom, Calif.) ProcessOne to manage its payment processing and daily cash reconciliation, ContactOne to increase policy retention via automated calling and messaging and PortalOne to provide multi-device 24/7 payment and policy information access.

Chris Spring, SVP, CIO, Meadowbrook Insurance Group.

Chris Spring, SVP, CIO, Meadowbrook Insurance Group.

One, Inc. reports that Meadowbrook selected its payment processing suite to improve its customer service through the addition of a data-secure payment channel that will enable its policyholders to make their premium payments via credit card.

“At Meadowbrook, we are committed to exceeding the expectations of our customers. Embracing new technology in order to enable our staff to deliver the highest level of customer service is part of that,” comments Chris Spring, SVP, CIO, Meadowbrook Insurance Group. “One, Inc.’s software will allow us to provide our insureds an additional payment method and streamline internal processes for our team. The combination of benefits was what made One, Inc. an easy choice for us.”

“We are very pleased to welcome Meadowbrook Insurance Group as a One, Inc. customer,” comments Christopher W. Ewing, President & CEO, One, Inc. “Our software will give them an additional competitive advantage to retain customers without having to increase staff or workload. We’re looking forward to working with their team.”

Cloud-Designed Suite

One, Inc. describes its cloud-designed InsureOne suite of software as enabling carriers and agencies of all sizes to streamline processes and increase efficiency in each area of their organization. The suite includes PolicyOne (policy administration), ClaimsOne (claims management) ProcessOne (payment processing and reconciliation), PortalOne (web-based credit card payment portal), ContactOne (IVR and customer retention system), ActivityOne (enterprise efficiency), AppOne (agency management and CRM), SalesOne (marketing representatives management and CRM software), LeadsOne (lead management), CampaignOne (campaign management) and DataOne (business intelligence and reporting).

SafeAuto Implements One, Inc. Payment Processing and Automated Customer Communications Solutions

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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