MassMutual Names Gareth Ross SVP of Data Science

Ross’ appointment was one of three promotions to senior VP, including that of Susan Cicco, the CEO’s chief of staff, and Susan Garret, SVP of human resources and business consulting.

(MassMutual’ s headquarters on State Street in Springfield, Mass.)

Massachusetts Mutual Life Insurance Company (MassMutual) has named Gareth Ross senior vice president, advanced business analytics and data science and charged him with expanding the Springfield, Mass.-based company’s middle market strategy. Ross’ promotion was one of three appointments to senior VP, including that of Susan Cicco, chief of staff to Roger W. Crandall, chairman, president and CEO of MassMutual; and Susan Garrett, who was named SVP of human resources business consulting.

Gareth Ross, SVP, Advanced Analytics and Data Science, U.S. Insurance Group, MassMutual.

Gareth Ross, SVP, Advanced Analytics and Data Science, U.S. Insurance Group, MassMutual.

Ross will report to Mike Fanning, executive VP of MassMutual’s U.S. Insurance Group. Ross was promoted from his position as VP for the sales and distribution strategy, financial planning and analysis and strategy divisions of the company. Prior to joining MassMutual in 2008, Ross was SVP of financial planning and analysis at Capmark Financial, and a senior financial analyst at General Motors. He previously held other senior financial analysis, management consulting and business analyst positions at the New York Treasurer’s office, Coca-Cola Japan, the World Bank, Fidelity Investments and Deloitte Consulting.

Susan Cicco now heads a newly formed strategic communications time that comprises internal communications, media relations and executive communications. She reports to Crandall and is a member of MassMutual’s executive leadership team. She previously served at the company as VP and head of internal communications and chief of staff to the head of the insurance business, as well as an analyst in the company’s corporate development area.

Susan Garrett leads MassMutual’s HR business partner organization and directly supports the company’s retirement services business. She reports to Debra Palermino, executive VP, human resources. Garrett joined MassMutual in 2013 from The Hartford, where she most recently served as senior VP in human resources for the company’s Wealth Management business. Earlier she held a variety of HR leadership positions at Cigna.

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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