(The road to Mt. Cook, New Zealand. Photo credit: B. Muirhead.)
MAS (Wellington), New Zealand’s mutual insurer to medical professionals and provider of personal, commercial, life and disability insurance products, has selected EIS Group (San Francisco) as its new core and digital business platform provider. EIS Group says its solutions will be used for quoting, policy administration, billing, claims, and customer management and engagement and provide MAS with a single, cloud-based platform supporting integrated, next-geneneration digital customer experiences, as part of a core replacement and transformation initiative.
MAS provides financial services to more than 85 percent of medical professionals in New Zealand, and more than 30,000 Members across medical, dental, veterinarian, legal, accounting, architectural and engineering professions, according to internal membership data and market share data from the Medical Council of New Zealand Register.
Utilizing EIS Group’s ability to support multi-line, multi-segment business on a single digitally-enabled platform, MAS will migrate its legacy life and disability, personal and commercial core systems to the new platform, the vendor reports. EIS touts its differentiation from other core system vendors through the EIS platform’s simultaneous support of life and disability and personal and commercial products.
MAS plans to deploy the EIS Suite solution’s core and digital applications, PolicyCore, BillingCore, and ClaimCore, CustomerCore CEM and DXP, which the vendor describes as being fully integrated, to gain end-to-end business capabilities that support digital enablement at every customer touchpoint. The transformation initiative is designed to support the insurer’s strategic objective to provide fast, reliable and cost-effective insurance products and experiences to all members, including the next generation.
“Supporting and enhancing ways members can interact with MAS is a central focus of our transformation initiative,” comments Kylie McQuellin, General Manager, Business Transformation, MAS. “The EIS Group platform was a natural choice as the only modern solution capable by inherent design of putting all our members on a single platform supporting all lines of insurance business.”
EIS Group says its solutions will enable MAS to:
- Support customer journeys with a seamless omnichannel experience;
- Quickly add new products to take advantage of market opportunities;
- Reduce the cost of operations by utilizing cloud-based modern architecture; and
- Establish an efficient, cost-effective platform.
“The digital disruption currently sweeping the industry makes a new core system selection a business-critical choice,” adds McQuellin. “With the EIS platform, we have the very latest technologies that are fully digital-enabled and future-ready to support business agility in a rapidly changing marketplace of ever-rising consumer expectations.”
“We welcome MAS to the EIS family as a new customer leveraging all the multi-segment capabilities of our core and digital platform, which is a strong point of its forward-thinking design,” comments Alec Miloslavsky, CEO, EIS Group. “We are honored by the opportunity to bring forth our solutions and expertise to support MAS’ customer-first approach to its systems modernization.”