(Washington Monument in Baltimore, home of MAI. Photo credit: Brlaw8.)
Maryland Auto Insurance (MAI, Baltimore) has implemented Majesco (Morristown, N.J.) as part of an initiative to transform its business through enhanced customer service based on real-time policy capabilities. The carrier has adopted the Majesco P&C Suite and Majesco Bureau and Content Services for its commercial auto line of business.
The Majesco capabilities enable real-time policy issuance, as compared to days in the carrier’s legacy environment. The new technology also gives MAI agents real-time access to print policy documents.
The implementation included quoting, rating using ISO ERC, underwriting, policy management, billing, document generation/management, and program-based underwriting, according to a vendor statement. MAI will use Majesco’s Bureau and Content Services, using ISO (Jersey City, N.J.) ERC, to automate and integrats ISO content as well as execute updates designed to significantly improve speed to market, quality and compliance.
“Our implementation of Majesco P&C Suite marks a significant accomplishment for Maryland Auto Insurance and provides a new foundation that reinforces and demonstrates our commitment to insure and service our customers who have increasingly higher expectations,” comments Paul Deter, Senior Director of Fiscal & IT, Maryland Auto Insurance. “Modernizing our core insurance business systems was the foundation of our business transformation strategy, which will support further initiatives to support our customers while optimizing our business. The strong partnership with Majesco, their in-depth solutions, and their commitment to customers was key to our successful implementation and transformation journey.”