MAPFRE Insurance Accelerates Digital Transformation with One Inc ClaimsPay

The Massachusetts-based subsidiary of the Spanish insurer seeks to provide its policyholders optimal tools in the critical moments when a claim is initiated, adjusted, and completed.

(Image source: One Inc homepage.)

MAPFRE Insurance, a subsidiary of MAPFRE (Madrid), has selected One Inc’s (Folsom, Calif.) ClaimsPay digital payment solution. The implementation will enhance the outbound claims payment process, providing new and improved options that allow for faster receipt of funds by MAPFRE’s customers, according to a One Inc statement. The selection of ClaimsPay fits within MAPFRE’s drive to provide its policyholders optimal tools in the critical moments when a claim is initiated, adjusted, and completed, the statement says.

Steven Shiner, SVP, Operations, MAPFRE Insurance.

Headquartered in Webster, Massachusetts, MAPFRE Insurance writes property/casualty insurance in 11 states across the United States through a network of more than 3,000 independent agents and brokers.  MAPFRE Insurance selected an insurance-focused partner with a proven track record in modernizing the payee experience to expand customer choice beyond payment by check. In addition, the move to digitize the workflow process is designed to improve the overall customer experience, reduce expenses, and add data security benefits as well.

“Choosing One Inc’s ClaimsPay was a natural choice as we sought to innovate this vital area of our business,” comments Steven Shiner, SVP, Operations, MAPFRE Insurance. “With the changing needs of our customers, it was of paramount importance we upgrade the experience by delivering a seamless solution and provide ease of choice, convenience, and savings. Utilizing ClaimsPay for outbound Claim and Premium Refund payments, we’re now able to meet those needs through its agile and flexible technology while gaining a competitive edge in today’s digital insurance marketplace.”

Ian Drysdale, CEO, One Inc.

New Ways to Be More Efficient

“Instant payments deliver a compelling customer value proposition and a competitive advantage to businesses,” says Ian Drysdale, CEO at One Inc. “As MAPFRE Insurance adopts new ways to be more efficient, many insurers are eyeing their claims technology to provide digital infrastructure that can help them rapidly adapt to the ever-changing needs of customers and stay ahead of the competition. We are proud that carriers like MAPFRE Insurance are choosing One Inc for claims payment transformation.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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