MAPFRE Deploys Guidewire for Personal Lines, Commercial Lines Initiative Underway

The insurer has deployed Guidewire solutions to drive personal lines digital transformation and accelerate product launches, having also begun implementation of the vendor’s systems for commercial lines.

(Image credit: Sabine Schwoaze.)

MAPFRE USA (Webster, Mass.) and Guidewire Software (San Mateo, Calif.) announced that they have successfully deployed a series of Guidewire products to advance MAPFRE’s digital transformation and accelerate product launches within its personal lines business. The insurer has also selected Guidewire Cloud to transform its commercial auto and garage lines of business.

John Kelly, EVP, Northeast Technical, MAPFRE.

As part of the transformation, MAPFRE deployed the vendor’s InsuranceSuite, Client Data Management and Rating Management as its new systems for policy administration, underwriting, claims, billing and rating management. The insurer also installed EnterpriseEngage to offer what Guidewire describes as a seamless, omnichannel digital experience to its policyholders, agents, customer service representatives and vendors. Additionally, MAPFRE deployed DataHub and InfoCenter as enterprise-wide data management and business intelligence systems.

“When we began the journey to transform our business as a digital leader, we selected Guidewire for its modern platform that offers a lot of capabilities,” comments John Kelly, EVP, Northeast Technical, MAPFRE. “The Guidewire platform helps us better compete with reduced time-to-market for new products, simplified underwriting workflow, more flexible billing and payment, and an overall enhanced digital experience for agents and customers.”

Transforming Commercial Auto

MAPFRE is currently implementing PolicyCenter, Rating Management and EnterpriseEngage in Guidewire Cloud, powered by Amazon Web Services (AWS), to transform its commercial auto and garage lines of business. Guidewire Cloud combines digital, core, analytics, and AI to deliver the Guidewire platform as a cloud service.

“We congratulate MAPFRE on this significant milestone in its evolution,” comments Mike Polelle, Chief Delivery Officer, Guidewire Software. “We applaud the company’s commitment to providing high quality products and valuable services, as well as exceptional customer experiences, and look forward to working with MAPFRE to deliver the cloud foundation for its future.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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