Manitoba Public Insurance Drives Transformation with Duck Creek SaaS Suite

The insurer chose Duck Creek’s Policy, Rating, Billing, Claims, and Insights solutions to replace home-grown core systems to enable increased efficiency and improved customer services.

(Image credit: Ellice Gan.)

Manitoba Public Insurance (MPI, Winnepeg), a provincial non-profit Crown corporation that has served Manitobans since 1971, has selected the Duck Creek Suite to serve as a foundation its digital transformation. The insurer chose Duck Creek Technologies’ (Boston) Policy, Rating, Billing, Claims, and Insights solutions to replace home-grown core systems, with the objectives of increased efficiency and focus on customer services, using Duck Creek OnDemand, the vendor’s SaaS solution for the property/casualty insurance industry.

Benjamin Graham, President and CEO, Manitoba Pubic Insurance.

MPI provides universal mandatory basic automobile insurance coverage for all drivers and for private and commercial vehicles, as well as a number of optional automobile insurance products in the province of Manitoba. Its digital transformation initiative is designed to increase self-sufficiency, operational efficiencies, speed to market, quality of insurance products, and customer self-service enablement. MPI decided that it was critical to implement a platform that would enhance the experience of all Manitoba stakeholders as the insurer continues to focus on a customer-centric business culture.

“Serving the needs of Manitobans is our top priority, and we’ve undertaken a major project to address those needs through digital transformation,” affirms Benjamin Graham, President and CEO, Manitoba Pubic Insurance. “We knew that we needed to make a change, and that SaaS was a critical requirement.”

The maturity and security of Duck Creek OnDemand gives MPI access to a state-of-the-art platform that will be kept current, healthy, and secure, according to Graham. “OnDemand allows us to reduce our risk registry at the same time as enhancing SLA’s, security, and more,” he says. “Duck Creek’s functional depth of solutions, open and configurable architecture, cloud delivery, and P&C insurance experience made them a perfect choice for our project, and we are looking forward to delivering the service Manitobans want and expect through the use of these cutting-edge tools.”

Mike Jackowski, CEO, Duck Creek Technologies.

OnDemand, Duck Creek’s end-to-end SaaS solution, provides all of the services, support, and computing resources needed to help carriers move faster and more efficiently than ever before, according to a vendor statement. By leveraging the best available technology and continuously delivering new functionality to solve ever-changing P&C insurance business challenges, OnDemand enables a fundamentally new approach to competing in today’s industry—one where technology supports strategy rather than dictating it, and where carriers are empowered to focus on innovation in entirely new ways, the statement adds.

Canadian Market Moving to SaaS

“This digital transformation represents a significant step forward for Manitoba Public Insurance and is yet another signal that the Canadian market is moving to SaaS,” comments Michael Jackowski, CEO, Duck Creek Technologies. “Duck Creek OnDemand will let MPI focus on the right challenges—building the new products and customer experiences their policyholders expect—while our team handles day-to-day IT operations and application upgrades for them behind the scenes. We are happy to welcome Manitoba Public Insurance to the Duck Creek family and look forward to helping them continue to grow and succeed.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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