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Majesco (Morristown, N.J.), a provider of core insurance software, consulting and services to the global insurance industry, has struck a partnership with eGain, a Mountain View-Calif.-based global provider of cloud customer engagement solutions. As part of the alliance, Majesco will embed eGain’s knowledge-guided digital engagement capabilities into its insurance industry solution. The companies will also team together on joint business opportunities in engaging and serving clients.
Ed Ossie, COO, Majesco.
“Customer experience continues to be a top initiative for the insurance industry due to high customer expectations, the competitive landscape, and shifting market dynamics,” comments Ed Ossie, COO, Majesco. “Our combined solution with eGain enables superior customer experiences across touch points in customer -facing processes such as policy management, claims, billing, and payment processing.”
eGain’s cloud-based customer engagement hub (CEH) consists of modular applications built on an open omnichannel platform. eGain’s digital capability will be embedded in Majesco’s DigitalConnect solution and form a part of the Majesco CloudInsurer platform that unifies processes, technology, knowledge, interactions, and analytics and applies them across channels to enable greenfields, startups and existing insurers, according to the vendor’s description.
“eGain’s open platform enables industry-focused providers to easily embed knowledge-guided digital engagement capabilities in their solution,” comments Joe Brown, SVP of Sales for eGain. “Our joint clients will benefit from the integration of Majesco’s core insurance capabilities with eGain’s powerful omnichannel engagement capabilities.”
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