LWCC Chooses Insurity’s Decisions Suite to Replace Legacy Core Systems

The insurer cites extensive workers’ compensation system functionality, self-service and configuration capabilities, and Insurity’s experience as factors in its decision.

(The Horace Wilkinson Bridge in Baton Rouge, home of LWCC. Photo credit: Sewtex.)

LWCC (Baton Rouge), a private, nonprofit mutual insurance company and Louisiana’s largest workers’ compensation carrier, has selected Insurity’s (Hartford) Insurance Decisions core processing suite, including Policy DecisionsBilling DecisionsClaims Decisions, and Insurance Enterprise View, to replace its legacy systems.

LWCC decided upon the Insurance Decisions Suite following a lengthy review process, due to the technology’s extensive workers’ compensation system functionality, self-service and configuration capabilities, and the knowledge and experience of the Insurity team, according to a vendor statement. LWCC saw these advantages as these factors that would lead to better overall customer service and satisfaction.

“LWCC is deeply committed to the businesses and people of Louisiana and wanted a software partner with deep experience and commitment to the workers’ compensation business as well,” comments Paul Buffone, SVP, Chief Claims and Information Officer, LWCC. “We found this to be the case with the team at Insurity. They have the largest workers’ compensation customer base and this bolsters our confidence in them as a business partner. In addition, Insurity shares in our commitment to our business and our desire to provide unparalleled experiences to all of our customers.”

Another Prominent Workers’ Compensation Company

“Insurity is proud to have another prominent workers’ compensation company select us to support its business,” comments Jeffrey Glazer, CEO, Insurity. “The success of all of our customers is at the forefront of our business and we continue to invest in our people and products in order to help drive this success. We are looking forward to our new partnership with LWCC.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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