Los Angeles County Consolidates Workers’ Comp on PCIS ClaimsVISION

The nation’s largest county by population has begun an initiative to implement ClaimsVISION as its single, central workers’ comp claims administration system.

(View of Hollywood Boulevard in Los Angeles County. Photo credit: David Iliff.)

The County of Los Angeles is implementing P&C Insurance Systems, Inc.’s (PCIS, New York) ClaimsVISION to manage claims for the County’s Chief Executive Office Risk Management Branch, which oversees workers’ compensation for all of the County’s employees, according to a PCIS statement. ClaimsVISION will serve as the County’s single workers’ compensation claims system.

ClaimsVISION will be deployed in a SaaS mode within an implementation project that will require the migration of 30 years of data, including over 500,000 claims, 80,000 vendor records and 1.9 million documents, according to PCIS. Los Angeles’ workers’ compensation claims administration operation includes over 900 users, four TPAs and numerous third-party suppliers. Los Angeles is the largest county by population in the United States.

“Our goal is to continually improve our claims handling, and the modern technology provided with PCIS’ ClaimsVISION is a logical step to gain the automation and operational efficiencies we are looking to achieve,” comments Steve Robles, Assistant CEO of Los Angeles County’s Risk Management Branch. “Ours is a complex and critical business and we need an experienced partner like PCIS to advance the program.”

Benefits that PCIS says Los Angeles County anticipates from the ClaimsVISION implementation include:

  • A single system for claims administration, providing a secure, quality, and consistent operating environment;
  • Achievement of the County’s goal of 80% touchless payment transaction processing;
  • Improved payment transaction monitoring and vendor file maintenance capabilities;
  • Fully automated “No Touch” FROI/SROI reporting to CA using ISO;
  • New data analytics and reporting capabilities for greater business insight and improved decision making.

“We are excited to have the opportunity to work with the County of Los Angeles on such an important initiative designed to help consolidate and modernize the County’s claims environment,” says Georgette Loizou, executive VP, PCIS. “The scope of this project is significant – including custom interfaces with the County’s central financial system, consolidation of multiple legacy systems, migration of 30 years of historical data, and support for such a large number and mix of users. The implementation and training are already underway and our joint team is working very well with a clear focus on meeting the County’s timeline and business goals.”


Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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