(Image credit: Ronan Furuta/Unsplash.)
The American Equity Underwriters, Inc. (AEU; Mobile, Ala.), an Amwins Group (Charlotte, N.C.) company, a provider of workers’ compensation insurance for waterfront employers, has selected CLARA Analytics (Santa Clara, Calif.), a provider of artificial intelligence (AI) technology for commercial insurance claims optimization, as the company’s partner in a new initiative that will use advanced technology to help adjusters achieve better results, more efficiently, for the employers who partner with AEU, according to a CLARA statement.
As the program administrator for American Longshore Mutual Association (ALMA, Bermuda), AEU helps waterfront employers (ALMA members) improve safety, reduce risk, and get injured longshore workers the care they need. The company will implement CLARA’s Optics and Triage modules, which the vendor says automate the extraction of key information from claims documents and deliver AI-driven insights to monitor medical claims and proactively manage risk.
CLARA explains that the Optics module uses natural language processing (NLP) to transcribe and extract information from medical records and legal demands, highlighting relevant details about individual workers’ compensation claims. CLARA adds that its Triage module helps adjusters to promptly identify high-risk casualty claims and flag them for proactive resolution. The vendor asserts that this leads to optimal medical outcomes for injured parties, getting workers back on the job quickly and reducing overall claim costs.
CLARA’s AI solutions can natively integrate into the Origami Risk claims platform, a cloud-based, end-to-end claims management solution. AEU is adopting these integration capabilities between CLARA and Origami Risk as part of this venture to enable improved adjuster productivity and claims outcomes for AEU’s customers.
Impressive ROI for Workers’ Comp Carriers
“At AEU, we’re always looking for ways to better serve our members and their injured workers,” says Adele Hapworth, CEO, AEU. “CLARA’s AI platform is already delivering impressive ROI for workers’ compensation carriers. We see it as a great fit for AEU as well. CLARA’s products will help us improve efficiency and ultimately reduce claims costs for our members. This is a proven path to making AI work for us.”
“AEU is recognized as a leader in USL&H coverage,” comments Heather H. Wilson, CEO, CLARA Analytics. “That’s due in large part to their intensively customer-first philosophy. In that respect, they’re a perfect fit with CLARA, which provides AI tools that not only drive productivity but also better outcomes for all parties. CLARA Triage helps adjusters focus on the claims that need attention while CLARA Optics significantly reduces document review time. These AI tools allow adjusters more time to focus on an injured worker’s needs to help them return to health faster. We look forward to collaborating with AEU.”