Lob and Metromile Enterprise Partner to Automate Claims Payments

Insurance carriers can use Lob’s direct mail automation and Metromile STREAMLINE to automate claims and issue payments faster to improve customer satisfaction.

(Image source: Metromile Enterprise homepage.)

Lob, a San Francisco-based provider of direct mail automation for businesses, has announced an integration with Metromile Enterprise (San Francisco), a business unit of pay-per-mile insurer Metromile that provides a technology platform for property and casualty insurers to automate insurance claims. With Metromile STREAMLINE, Metromile Enterprise’s no-code claims automation platform, property/casualty insurers can process claims and make payments without incurring unnecessary costs, errors or delays, according to a Metromile Enterprise statement.

Amrish Singh, General Manager, Metromile Enterprise.

The collaboration between Metromile Enterprise and Lob aims to help insurance carriers eliminate touchpoints between claimants and claims adjusters, reduce transaction costs to print and mail checks, and issue payments sooner. Lob’s APIs dramatically reduce mail processing time, making direct mail workflows 25 percent more efficient and helping teams reclaim thousands of hours without sacrificing data quality, the Metromile Enterprise statement says.

Lob automates direct mail for more than 8,500 businesses, providing the opportunity for insurers to send trusted offline communications with the speed and flexibility of digital engagements. Metromile Enterprise provides property/casualty insurers with advanced claims automation and fraud detection tools, helping to improve customer experience and reduce a carrier’s claims and operating costs. Together, Lob and Metromile Enterprise say their partnership helps streamline the insurance claims journey for insurance carriers and claimants.

Divya Chittor, VP, Product, Lob.

“Consumers look to insurance companies to help make them whole again after a claim as quickly as possible,” comments Amrish Singh, general manager, Metromile Enterprise. “Metromile STREAMLINE gives insurance carriers a tool to eliminate the hassle and error-prone processes and make claims payments faster, improving customer, claimant and employee satisfaction,”

Significant Impact on Customers

“Consumer expectations have forced changes in every industry, including insurance, where digital transformation is accelerating, particularly post-pandemic,” comments Divya Chittor, VP, product, Lob. “Automating these processes has made a significant impact on our customers. Lob is focused on enhancing the customer experience, and our partnership with Metromile Enterprise does just that – by streamlining paper payments, it provides a safe, secure and timely return on investment for the customer.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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