(Image source: Livegenic.)
Livegenic (Philadelphia), a provider of cloud-based video solutions for the property/casualty industry, has undertaken a global partnership with ClaimLogik (Sydney), a provider of cloud-based, end-to-end claim fulfillment and supply chain management technologies to the Asia-Pacific property/casualty market.
Through the partnership, Livegenic’s suite of real-time video collaboration, field loss documentation, and customer self-service solutions has been integrated with the ClaimLogik claim fulfillment platform to help facilitate faster damage assessments, and to connect first-responding trades and services for a better ability to mitigate further losses, according to a joint statement. The vendors say that the integration of Livegenic and ClaimLogik enables applications in underwriting, risk control, fleet management, and additional workflows. The combined solution connects data and stakeholders from outside the traditional claim process in order to positively impact the cost of claim management, the speed of claim settlement, and the policyholder-claimant experience.
“Incorporating Livegenic’s platform into the existing ClaimLogik offerings provides benefits far greater than real-time video alone by impacting the entire claim ecosystem from brokers, insurers, policyholders, and the supply chain which is servicing and responding to claims,” comments Brian Siemsen, president, ClaimLogik. “Bringing these solutions together significantly reduces claim expenses and shortens cycle times, thereby improving the overall claim experience for the customer.”
New Capabilities, Added Benefits
The vendors say that the partnership delivers new capabilities to insurers and policyholders while adding to the benefits of the existing ClaimLogik solutions that are built to enhance the legacy claim process through smart triage, early intervention, and loss mitigation.
“We are excited to work with ClaimLogik,” comments Alex Polyakov, CEO, Livegenic. “The idea of straight-through processing for claims is not a far-fetched ideal, but something that is achievable in the near-term. The Livegenic-ClaimLogik partnership moves the industry one step closer to the reality of self-serve insurance claims and a truly modern, connected, claim service experience.”