LIVE WEBINAR! Insurance TPA: New Partner in L&A Business Agility

Historically life and annuity companies turned to third-party administrators (TPAs) to efficiently execute the most generic of back-office processes—things that carriers didn’t need to do themselves. Although TPAs have evolved with technology and customer demand, many still perpetuate the L&A industry’s lagging capabilities. Even as carriers embrace digital transformation, many TPAs work in non-digital modes that lack flexibility and advanced integration capabilities, limiting the range of transactions they can execute as they continue to primarily support non-strategic products. However, a new model is emerging whereby the TPA can be a vital extension of an insurer’s supply chain, serving as a partner in business agility and strategy, providing not just modern core technology, but an ecosystem of well-integrated capabilities to support rapid product development and digital customer experience.

In this one-hour webinar hosted by Anthony O’Donnell, Editor of Insurance Innovation Reporter, sponsored by Sutherland and featuring Nicole Comstock, VP, Service & Claims, Ameritas Life Insurance; Karen Monks, Principal Analyst, Celent; Laurel Jordan, TPA Insurance Officer & Solutions Lead, Sutherland; and Anshu Biswas, VP, Head of Life and Benefits, Sutherland, you will learn:

    • How modern core technology serves as an enabler of speed-to-market and digital customer engagement
    • The improvements afforded by a modern approach to multitenancy
    • How a TPA can be a growth partner for carriers.
    • How a modern TPA can serve as a partner in commercial innovation

//Nicole Comstock, Vice President Service & Claims, Ameritas Life Insurance Corp is an insurance industry veteran of over 25 years, leading operations on the carrier, TPA, and software provider sides of the business, Nicole Comstock leads service and claims for the Individual division of Ameritas. Her industry experience spans life insurance, annuities, group, voluntary, and P&C lines of business. Comstock joined Ameritas seven years ago to design the service strategy for the company’s emerging independent distribution channel. She has led operational units responsible for New Business, Policyholder Services, Claims, Premium and Billing and Agent Services, and has been responsible for the operational components and technical service design for more than 22 transformational initiatives.

//Karen Monks is a Principal Analyst in Celent’s North American insurance practice. She brings a broad range of consulting experience to her work. She worked as a management consultant for ten years prior to joining Celent working in continuous improvement and business process management with a focus on how technology can improve operational processes. She has been with Celent for fourteen years, seven of which she ran Celent’s Knowledge Management Center supporting the firm’s vendor solution evaluation research. Monks’ research concentrates on life insurance technology and trends, specifically around new business including illustrations, eApplications, eSignature, and new business and underwriting systems as well as back office policy administration, distribution management, and claims systems.

//Laurel Jordan, TPA Insurance Officer & Solutions Lead, Sutherland brings over three decades of insurance industry experience ranging from operations, transitions, solutioning and compliance. She has spent a large part of her career in varying roles in claims. spanning from support, adjudication, SIU, leadership and then as a SME and Process expert. Jordan’s experience ranges from home office and carrier to in the TPA servicing aspect. Before joining Sutherland, Laurel worked at EXL Services where she was the Assistant Vice President of TPA Operations and Claims Center of Excellence Lead. Prior to that she spent over 23 years at DXC Technologies supporting multiple L & A Insurers across Technology Platforms, Business Operations and Customer Experience domain as well as leading Client transitions and Conversions.

//Anshu Biswas, Vice President, Head of Life and Benefits, Sutherland, trained as a programmer, has 24 years of experience across application technology and operations in the life insurance, annuity, group, and voluntary benefits industry segments, growing from coding and design responsibilities to leadership of projects for large-scale operations globally. During his career he has managed complex legacy systems, designed a new agency commission systems, and modernized legacy applications. As head of Life and Benefits at Sutherland, Biswas is responsible for growth, profitability, partnerships, go-to-market strategies and transformation. He is tasked with nurturing the Sutherland EDGE insurance TPA and Sutherland DIRECT insurance sales offerings.