On-Demand Webcast. From Insurance Customer Communications to Customer Engagement: Differentiation in the Digital Age

Customer experience is a hot topic in the insurance industry whether you define your customer as the agent or the policyholder. The pace at which consumer expectations change makes customer satisfaction an elusive goal—especially when carriers often think of customer experience from the perspective of traditional functional silos.  However, in a world of customer-centric design, there … Continue reading On-Demand Webcast. From Insurance Customer Communications to Customer Engagement: Differentiation in the Digital Age