Archived Webcast. Claims To Go: Mobile-First Thinking for Claims

As mobile technology continues to increase in usage and popularity among consumers, insurance executives are prioritizing mobile as an investment area. Many believe that mobile will transform the insurance industry forever, and nowhere more than in the claims function. Location sensitive devices with recording capabilities and cameras are increasingly used to handle many parts of the claims process by agents, claimants, and carriers. Insurers are looking at using mobile to deliver the richest possible customer experience in the claims process. But it’s not as simple as just throwing an app up on the app store and hoping the process will be transformed. Come hear about the latest trends of how carriers are using mobility to transform claims and learn the most important things to consider as you build your own mobile strategy. Listen as Andrew Orr of HTH Worldwide describes their journey of building mobile into the claims process, the challenges they faced and the results they achieved.