Lincoln Heritage Life Deploys FAST’s eApp as First Transformation Step

The multi-phase legacy transformation program will also include implementation of FAST’s distribution management and policy administration.

(Lincoln Heritage headquarters in Phoenix. Source: Simplified Senior.)

Lincoln Heritage Life Insurance Company, a Phoenix-based provider of whole life insurance, has gone into production with FAST’s (Iselin, N.J.) a subsidiary of Verisk (Jersey City, N.J.) electronic Application (eApp). The implementation is the first step in a multi-phase legacy transformation program at Lincoln Heritage, which will also include FAST’s distribution management and policy administration, the vendor reports. Lincoln Heritage’s selection of FAST was announced in March 2020.

Matt Londen, SVP, CFO, Lincoln Heritage.

“While selecting a holistic insurance platform was important, we had an urgent need to provide a premium eApp capability to our valued agents,” comments Matt Londen, SVP, CFO, Lincoln Heritage.  “Successfully implementing a state-of-the-art eApp capability, including digital signature and pre-filling of data, allows our agents to spend time talking about customers’ needs instead of filling out a form. We’ve already started the next phase of our transformation program and feel ideally positioned to meet the needs of both our agents and customers while adding more digital capabilities.”

Realizing Significant Benefits

“Lincoln Heritage has embraced our platform and methodology to address a critical need,” comments Tom Famularo, managing director, FAST. “While their legacy transformation plans are ambitious, they’ve already started to realize significant benefits. We couldn’t be happier to have helped Lincoln Heritage achieve their goals.”

Lincoln Heritage Life Licenses FAST Insurance Components for Digital Transformation

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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