Liberty Mutual Picks Duck Creek to Partner on Single Workers’ Comp Claims System

The insurer and vendor will build fully-integrated workers’ compensation claims management system, with functional and technical capabilities, and focused on long-term partnerships. 

(Image credit: Pixabay.)

Liberty Mutual (Boston) has announced that it is developing a next-generation workers’ compensation claims management system in order to potion itself for leadership in that business sector, and that the insurer has engaged Duck Creek Technologies (Boston) to be its technology partner for the initiative.

Wesley Hyatt, SVP, Workers Compensation Claims, Liberty Mutual.

“We’re building a system that will help us add even greater value to Liberty Mutual workers’ compensation policyholders, customers of our third-party administrator—Helmsman Management Services—distribution partners, injured employees and our claims professionals,” comments Wesley Hyatt, Senior VP, Workers Compensation Claims, Liberty Mutual. “The new system will let us continue to produce better outcomes for injured employees quickly and efficiently by replacing two legacy systems with a single state-of-the-art platform.”

The insurer selected Duck Creek Technologies as its technology partner for the multi-year effort to build what it describes as a new fully-integrated workers’ compensation claims management system, which blends functional and technical capabilities, coupled with a focus on long-term partnerships. The two companies’ teams will use the latest agile software methods and techniques to deliver the system, according to a joint statement.

Kevin De Sa, VP, Senior Director of Technology, Liberty Mutual.

“To continue to meet customer expectations well into the future, we knew we needed a technology partner that could help us re-imagine workers compensation claims,” comments Kevin De Sa, VP, Senior Director of Technology, Liberty Mutual. “Duck Creek is a technology leader with a mature SaaS product, empowering us to develop a custom solution with a codeless configuration—which we believe is the future of how our systems should be run.”

The insurer reports that development of the new integrated workers’ compensation claims management system is the latest in Liberty Mutual’s Technology operation’s ongoing efforts to develop innovative, best-in-class solutions for the insurer’s business units.

Mike Jackowski, CEO, Duck Creek Technologies.

Contributing Industry-Leading SaaS Solutions

“Liberty Mutual and Helmsman are respected leaders in the insurance and third-party administration industries, and are well-known for innovative and exceptional use of technology,” comments Mike Jackowski, CEO, Duck Creek Technologies.  “Duck Creek is proud to support the initiative to develop a new integrated workers compensation claims management system with our industry-leading SaaS solutions.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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