(Photo credit: Ronile/Pixabay.)
Liberate (San Francisco) has raised $50 million in a Series B funding round led by Battery Ventures (Boston), with participation from Canapi Ventures and returning investors Redpoint Ventures, Eclipse, and Commerce Ventures. The round brings the company’s total funding to $72 million. Battery Ventures general partner Marcus Ryu, former CEO of Guidewire Software (San Mateo, Calif.), will join Liberate’s board.
Liberate develops AI agents that automate core insurance workflows across sales, service, and claims. The agents operate through voice, email, SMS, and digital channels and are designed to resolve entire processes such as quoting, servicing, and claims handling. The company integrates its platform into insurers’ core systems to reduce operational costs and improve response times.
Amrish Singh, Founder and CEO, Liberate.
Founded by Amrish Singh, Ryan Eldridge, and Jason St. Pierre, Liberate focuses exclusively on the property/casualty sector. The company says it addresses a key challenge in insurance operations: the global $300 billion annual labor cost.
“Our singular focus on the P&C insurance industry, pre-packaged integrations into most major carrier core systems and agency management systems, and emphasis on end-to-end resolution of calls and emails has enabled us to demonstrate real ROI with every carrier and agency we work with,” comments Singh. “The Series B funding will allow us to further accelerate the deep AI reasoning capabilities we have in our autonomous task resolution agents and help our customers deliver the best customer experience at the industry’s lowest cost.”
Liberate reports enterprise-level adoption of its platform with the following results:
- Operational ROI: A documented 263% return on investment for a large insurer
- Sales: 15% increase
- Operating costs: 23% reduction
- Claims: Hurricane claim response times reduced from 30 hours to 30 seconds
Marcus Ryu, Partner, Battery Ventures.
“Liberate combines two major new capabilities in the service of P&C insurers: voice AI-powered, omnichannel customer engagement and agentic AI-powered completion of sales and services workflows,” says Ryu. “As such, I believe they are at the forefront of AI-native companies actually delivering enterprise value while elevating customer satisfaction.”
The technology uses reinforcement learning in combination with insurance-specific training to navigate regulated conversations and execute transactions. All interactions are auditable and include human-in-the-loop controls to ensure compliance.
The Series B funding will support continued product development and broader deployment across carriers and agencies globally.
Liberate Innovations Raises $7 Million to Automate P&C Claims and Underwriting