Lexmark’s Kofax Onboarding Agility Tackles Customer Induction Inefficiencies

Onboarding Agility aims at helping organizations to reduce the high costs of the customer onboarding process abandonment, grow their customer base, and ensure better regulatory compliance.

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Lexmark International (Lexington, Ky.) has launched Kofax Onboarding Agility, a solution framework designed to automate and streamline the new customer onboarding process for insurers and other businesses with significant regulatory burdens. Onboarding Agility aims at helping organizations to reduce the high costs of the customer onboarding process abandonment, grow their customer base, and ensure better regulatory compliance.

Craig Le Clair, Principal Analyst, Forrester.

Craig Le Clair, Principal Analyst, Forrester.

“Production costs dominate the on-boarding discussion today, but how your organization treats customers will be the main focus in the future,” writes Craig Le Clair, author of the Sept. 2015 Forrester Vendor Landscape report Financial Services Client On-Boarding Solutions Providers Offer Fresh Ideas And Approaches For On-Boarding Challenges. “Rampant commoditization of core services means one thing: Future margins will come from satisfied customers who remember smooth on-boarding experiences and competent exception management.”

Lexmark describes Kofax Onboarding Agility as a flexible, extensible and highly customizable framework, offering insurers a faster path to successful customer onboarding through the use of reference templates, sample process workflows, configurable user interfaces, document learning sets, integration with third party applications, interactive customer communications and analytics dashboards.

Onboarding Agility is built on the Kofax TotalAgility platform and utilizes the platform’s mobile, omnichannel capture, process automation, dynamic case management, customer communications management, electronic signature and process analytics capabilities to accelerate the onboarding process and improve the customer experience, Lexmark reports. The solution supports the vendor’s latest smart multi-function products and other multi-function devices, so users can easily leverage those devices for more document intensive onboarding requirements.

Transforming the “First Mile” of Business

“Customers today conduct personal and professional business when, how and wherever they like. To win their business, organizations must meet these expectations, beginning with the initial onboarding experience,” comments Reynolds C. Bish, VP, Lexmark and president of Lexmark Enterprise Software. “Onboarding Agility allows organizations to simplify and transform the first mile of business from the critical initial interaction, thus increasing the likelihood of fostering a long-lasting, profitable relationship.”

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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