This conversation with Morgan Spillane, Chief Technology and Data Officer, Legal & General (London) was fascinating in the way it raises the topic of digital transformation to a more universal level, discussing how technology can be applied in two very different markets. Morgan explains the differences between the U.K. and U.S. markets, not least in the way consumer behavior differs in the two countries, which is interesting for thinking about life insurance digital transformation more broadly. But the more important point for our listeners may be that, in Morgan’s understated way, he’s talking about how Britain’s preeminent life insurer is calibrating its competitive approach to the U.S. market.
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