Lawcover Goes Live on Duck Creek Suite OnDemand

The insurer’s goal was to transform its business by replacing its aging legacy systems and migrating its legacy policy, party, and claims data to its new Duck Creek solutions.

(Image credit: Sang Hyun Cho.)

Lawcover (Sydney), a provider of professional indemnity insurance to law firms in New South Wales (NSW), Australian Capital Territory, and Northern Territory, and a wholly-owned subsidiary of the Law Society of NSW, has gone live with the Duck Creek Suite, implementing it via Duck Creek OnDemand, Duck Creek’s (Boston) SaaS solution for the P&C and general insurance industry.

Kerrie Lalich, CEO, Lawcover.

A Duck Creek statement on the implementation reports that Lawcover’s goal was to transform its business by, among other initiatives, replacing its aging legacy systems and migrating its legacy policy, party, and claims data to its new Duck Creek solutions. Despite starting the project in the middle of the Covid-19 pandemic and relying on remote work to implement core modules of the Suite (Policy, Billing, Claims, and Insights) in a SaaS environment, the project was completed due to the flexible nature of Duck Creek OnDemand and its ability to be configured and deployed by teams working from multiple parts of the world, according to the vendor.

Following go-live, Lawcover was able to renew 95 percent of its book of business within three months. The implementation was completed by Duck Creek’s Professional Services team, and data migration was completed by Duck Creek’s partner Coforge, using its accelerators for legacy data migration.

“Our focus is protecting and supporting the professional indemnity needs of our insured law practices and the lawyers who practice within them,” comments Kerrie Lalich, CEO, Lawcover. “Duck Creek OnDemand gives us important tools we need from a technical perspective to continue pursuing our goals. This is a decision we know will serve us well into the future as we move toward a digitised and highly customer-focused service model.”

Duck Creek Technologies’ fully integrated Suite accelerates agility by managing across solutions. The Duck Creek Suite provides the modern features and functionality needed to support business transformation and give insurers a competitive advantage.

OnDemand is Duck Creek’s cloud-based, SaaS delivery solution for all Duck Creek applications, which the vendor pitches as providing all services, support, and computing resources insurers need. “By leveraging the best available technology and continuously delivering new functionality to solve ever-changing insurance business challenges, Duck Creek OnDemand enables a fundamentally new approach to competing in today’s industry—one where technology supports strategy, rather than dictating it,” the vendor statement says.

Shaji Sethu, Managing Director, Asia Pacific, Duck Creek Technologies.

Focus on Customers, not Legacy Systems Maintenance

“It was a remarkable achievement to execute this complex project in a virtual environment—primarily during the pandemic—especially as this was the first implementation of the Australian layer for a number of core modules of the Duck Creek Suite OnDemand,” comments Shaji Sethu, Managing Director, APAC, Duck Creek Technologies. “This accomplishment truly proves that such projects are no longer the exception, but rather the new standard in general insurance.”

“We are thrilled that Lawcover has chosen SaaS core systems they know they can rely on now and in the future,” Sethu adds. “Empowering their team with our solutions enables the insurer to focus on its customers instead of legacy systems maintenance, and we look forward to helping Lawcover continue to confidently protect and support the needs of its insureds.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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