Latest ISCS SurePower Release Boosts Claims Functionality

Version 3.0.12 also includes capabilities to ease changes in the areas of billing, producer and customer information management.

(Image credit: Dollar Photo Club.)

ISCS (San Jose, Calif.) has made available the latest version of the SurePower Innovation, a modern insurance enterprise suite designed to handle all aspects of property and P&C core administration. Version 3.0.12’s functionalities emphasize providing new options for processing claims payments. For example, insurers using the system can now pay claimants with debit cards, which provide immediate access to funds via two types of reloadable debit cards, personalized or pre-printed. In either case, the claimant can easily activate and use the card as soon as funds are loaded, according to ISCS.

Andy Scurto, President, ISCS.

Andy Scurto, President, ISCS.

The new release also enhances the claims component of SurePower Innovation by allowing authority or access to be personalized based on roles—adjuster, agent, etc.—easier recording of full or partial claim denial, and refinement of loss cost information via a sub-loss cost field that can improve the setting of default reserves, according to the vendor. SurePower Innovation 3.0.12 also expands the level of detail of special investigative unit (SIU) claim tracking capability. Workflow improvements, such as a new “open work” section, enables users to do an at-a-glance assessment of tasks yet to be prioritized, and provides a streamlined approval process for claims correspondence, ISCS says.

(Related: American Integrity Insurance Boosts Customer Experience with ISCS SurePower Innovation)

ISCS reports these additional enhancements available with this release of SurePower Innovation include:

  • Billing Entities, sometimes also called Split Bill, allows multiple invoices to go to different payers for a single policy, or split a policy by designating which portions of it, such as which risks, are to be paid for by which party or Billing Entity.
  • Address Sync provides a single place where it is possible to change all the mailing and billing addresses for a customer and that customer’s related policies at once by syncing the customer and chosen policies to an existing address or entering a new address.
  • Mass Producer Change provides a flexible, convenient way to change the producer on a large number of policies at once by uploading a list of policies which need to be changed, and a few simple inputs later, generating any number of tasks that will automatically endorse those policies to change the producer.

“While the headline functionality in this release focuses on claims, the product updates we have made are really about customer-centricity,” comments Andy Scurto, president of ISCS. “Our development process incorporates not only client requests, but also industry trends and consumer-driven priorities. This new release of SurePower Innovation significantly improves the all-critical claims management process for insurers, agents, third-party adjusters and claimants as well.”

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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