Lafayette Life Enhances Digital Customer Experience with iPipeline e-Delivery Solution

DocFast e-Delivery simplifies customer reviews, downloads, and printing for statements, forms, and other important documents.

(Image source: Pixabay.)

The Lafayette Life Insurance Company (Cincinnati), a provider of life, annuity, retirement and pension products and member of the Western & Southern Financial Group, Inc. (Cincinnati), has selected iPipeline’s DocFast e-Delivery with the aim of enhancing its digital customer experience. The vendor describes DocFast as streamlining and improving the customer communication experience by digitally enabling reviews, downloads and printing for statements, forms and other important transactional documents, according to an iPipeline statement.

Bryan Dunn, President and CEO, Lafayette Life.

“Our customers can expect to have an increasingly digital experience with Lafayette Life,” comments Bryan Dunn, President and CEO, Lafayette Life. “The introduction of iPipeline’s DocFast e-Delivery product, with our current e-Signature capability, reinforces our commitment to making it easier for customers to do digital business with us. Our goal is to efficiently service the requests made by customers for specific products and services matched to their financial needs. The ability to do this rapidly and securely with e-Delivery is a win-win for us and our customers’ families.”

More Efficient Productive Business Process

It’s difficult to achieve digital transformation in the absence of an e-Delivery solution, asserts Tim Wallace, CEO, iPipeline. “Customers have grown accustomed to receiving electronic notifications, handling less paper to speed transactions, and electronically accessing sensitive documents through secure websites. It’s how business is being done today,” he says. “Collecting requirements faster, speeding document deliveries, and avoiding cycle time delays all equate to a more efficient and productive business process.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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