Kiwi Carrier IAG Modernizes on Exigen Suite

IAG’s AMI subsidiary has rolled out the Exigen Suite for its auto business as the first stage in the implementation of enterprise legacy replacement initiative in support of new business capabilities, including a multi-channel customer experience including mobile self-service.

(Cathedral of Christchurch, New Zealand, where IAG subsidiary AMI has its headquarters. The iconic landmark was severely damaged during the 2011 Christchuch Earthquake.)

New Zealand’s IAG (Auckland) has executed the first stage of the introduction of a new enterprise platform for its Christchurch-based AMI Subsidiary based on Exigen Insurance Solutions’ policy administration, billing and claims solutions. IAG has rolled-out the Exigen technology across New Zealand for AMI’s motor vehicle business. The Exigen Suite technlogy, which will be extended to AMI’s home, farm and boat lines, representing over one million policies, will replace a 30-year-old legacy platform.

AMI has launched 23 classes of motor insurance on the Exigen platform, including private vehicle, commercial vehicle, motorcycle, motorhome and caravan.  The modernization project required replacement of in-house built legacy core systems and the installation of a modern framework, according to a vendor statement. The Exigen Suite PolicyCore, BillingCore and ClaimCore components were deployed in an enterprise package that also includes product development, distribution management, rating, underwriting, business intelligence and reporting, customer relationship management, business process management (BPM), document generation, and content management, the vendor reports.

Allan Dornan, IAG.

Allan Dornan, IAG.

AMI’s legacy system, built 30 years ago, had become cost-prohibitive to maintain and was inadequate for the carrier’s current and future business needs, such as a multi-channel customer experience including mobile self-service, according to Allan Dornan, COO, IAG.

“We are very pleased with the results of the roll-out of our auto product. The new system streamlines operations and removes manual processes, particularly in claims servicing. Platform performance and reliability has been flawless also,” Dornan comments. “Modernization of our core enterprise systems is vital to achieving the high levels of service we promise our customers. The new platform will enable AMI to quickly and cost-efficiently introduce new products and provide a better customer experience that makes it easier for customers to interact with us using the channels they prefer.”

Key features of the Exigen Suite driving benefit for IAG are customer-centric design and a modern, highly-configurable and flexible architecture, according to Dornan. “Configurability allows us to bring new offerings to the market more quickly,” he notes. “The workflow, work management and integrated nature of the system deliver significant efficiency. In addition, the use of quality, inexpensive commodity hardware versus older proprietary mainframe technology is a substantial cost benefit.”

IAG’s Dornan also gives Exigen high marks on the firm’s quality as a collaborator. “Exigen has been a strong partner through a project heavily impacted by the Christchurch Earthquake, where AMI was headquartered, and the subsequent sale of AMI to IAG and regulatory overhaul of property insurance in New Zealand,” he says.

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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