Kingstone Insurance Implements Platform

Digital transformation and customer engagement were top goals for the modernization initiative.

(Image source: KICO homepage.)

Kingstone Insurance Company (KICO; Kingston, N.Y.), a subsidiary of Kingstone Companies, Inc., has implemented the (Sacramento, Calif.) platform for digital transformation and customer engagement.

KICO provides primarily personal lines property/casualty coverages in five states across the Northeast. With personalization and service standards reaching new heights in insurance as pushed along by other industries, KICO prioritized technology spending. To continue to compete effectively, KICO launched an enterprise-wide modernization initiative to provide the online capabilities their Select Producers and policyholders were demanding and digitally transform engagement.

“We absolutely turned to technology, and, to set the stage for a more customer-centric and competitive future for the company,” comments Shannon Provvisiero, VP, business transformation and experience, KICO Kingstone. “However, with multiple core administration systems still live, with in-force policies on them, this implementation was no easy task. Before beginning with the Customer Engagement Platform, helped us consolidate data from across our entire enterprise. This implementation has provided us with a much more in-depth view of our customers and allowed us to evolve our platforms using our vision to meet their needs without concern for core systems constraints.”

Steve Johnson, Co-Founder and Head of Product,

As part of the implementation, reports that it simplified and streamlined the KICO experience across various legacy core systems and vendors. Today, the Platform delivers a single solution for customer engagement, including portals for quick pay, new business quoting, first notice of loss (FNOL) and policy inquiry as well as inbound and outbound integrated voice response (IVR) for recurring payments, electronic documents, reporting and analytics modules, the vendor reports.

“KICO’s customers took immediate advantage of the new payment capabilities,” Steve Johnson, co-founder and head of product, “Almost 50 percent of KICO’s payments are now processed via our SaaS, cloud-based solution.”

New Business Portal

KICO’s New Business Portal, built by, enables quoting, rating, binding, and generation of new policy documents for all of KICO’s New York product offerings. The New Business Portal allows for what the vendor calls a single, seamless, and consistent experience for all New York products, and it provides the ability to be nimble and make enhancements without system limitations.

Capable of integration with any existing core administration system, provides insurers with a platform which connects and unifies consumers, producers, and employees via any channel. says it modernized KICO’s interactions with producers and policyholders while effectively extending the capabilities of the company’s multiple core systems, especially as it relates to the ability to schedule and process digital payments.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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