Kingstone Insurance Adopts Insurity’s ClaimsXPress Across All Business Lines

The carrier will use the cloud-based claims management solution to support growth and improve customer experience.

(Image source: City of Kingston, N.Y. webpage.)

Kingstone Insurance Company (KICO; Kingston, N.Y.), a multi-line northeast regional property and casualty insurance carrier, has selected Insurity’s (Hartford) cloud-based ClaimsXPress solution to streamline operations, support growth initiatives, and deliver a better experience to policyholders, according to a vendor statement.

The Kingston, N.Y.-based insurer will use ClaimsXPress as its single platform for claims processing. The carrier has has multiple, disparate legacy claims systems from different technology providers that support the business they write in New York, New Jersey, Rhode Island, Massachusetts and Connecticut. By adopting ClaimsXPress across the organization, Insurity reports that KICO will have a unified platform that improves operations, data processing, and accuracy, while automating manual processes and reducing paper handling.

“Insurity’s ClaimsXPress solution will provide Kingstone with a consistent claims experience across our organization, creating operating efficiencies that allow us to better scale our business, eliminate redundant activities, reduce expenses and provide our adjusters with the tools that they need to effectively manage their workload,” comments William O’Brien, SVP and Chief Claims Officer at Kingstone. “The efficiency improvements will also help us improve controls over the claims handling processes while allowing us to deliver an improved customer experience.”

Improved Ability to Scale and Expand Geographically

By implementing the cloud-based ClaimsXPress solution carriers such as KICO are able to bypass the installation and maintenance of on-premise hardware and software, improving their insurer’s ability to scale operations quickly and to support growth into new regions, according to the vendor. Additionally, the solution provides access to Insurity’s expansive third-party ecosystem of data and services, which Insurity says KICO is leveraging for quick and efficient product customization.

“We are excited to have Kingstone Insurance Company join more than 250 clients that have adopted our cloud-based solutions,” comments Michele Shepard, chief revenue officer, Insurity. “By taking advantage of the most advanced solutions in the industry, Kingstone can further simplify their business, improve speed-to-value, and respond to market needs more quickly and intuitively than ever before.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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