John Hancock Chooses InfoSys to Implement Single, Integrated Digital Platform

The four-year project will consolidate several legacy systems and provide a digital platform for life insurance and annuity customers.

(Twine page on John Hancock website.)

John Hancock (Boston) has selected InfoSys (Bangalore) as its partner in a four-year project to implement a to implement a single, integrated platform to provide its life and annuity customers with a holistic and digital experience as part of its broader ambitions to digitize operations, according to a vendor announcement. The project will include the consolidation of several legacy systems.

Brooks Tingle, President and CEO, John Hancock Insurance.

“As we transform John Hancock into a digital, customer-centric leader—with offerings ranging from John Hancock Vitality to the financial advice app Twine—it is critically important that our IT infrastructure supporting in-force customers also delivers an exceptional experience,” comments Brooks Tingle, President and CEO, John Hancock Insurance.  “We are delighted to be partnering with Infosys to achieve our goals.”

Consolidating multiple legacy systems into a single, integrated platform will reduce the cost of supporting closed in-force blocks of business and increase opportunities to leverage advanced analytics to reengineer the customer experience, according to Naveed Irshad, Head of North American Legacy business. “This partnership will help us modernize, increase flexibility, and move faster in our global ambitions.”

“Infosys is delighted to partner with John Hancock in advancing their digital journey,” comments Richard E Magner, CEO & Managing Director, Infosys McCamish Systems LLC. “The Infosys McCamish integrated digital life insurance platform suite will energize John Hancock’s core and help achieve their goals of amplifying customer experience.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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