Jewelers Mutual Renews Partnership with Guidewire to Support CX Transformation

The carrier’s strategy is to leveraging modern technology to support superior customer experience anytime, anywhere, on any device.

(Image credit: Jene Yeo/Unsplash.)

Jewelers Mutual Group (Neenah, Wisc.), an insurance and business solutions provider serving the jewelry industry since 1913, has announced the extension of its partnership with Guidewire (San Mateo, Calif.). Expanded capabilities aim to power and simplify core operations, allowing Jewelers Mutual to continue to adapt to changing market demands and deliver additional value to its customers.

Scott Murphy, President and CEO, Jewelers Mutual.

“Our business strategy revolves around leveraging modern technology and data to create great experiences for our customers, providing them with the information and services they need anytime, anywhere, on any device,” comments Scott Murphy, president and CEO, Jewelers Mutual. “Partnership with Guidewire continues to be a foundational digital investment.”

Guidewire Cloud provides an open architecture with improved cycle times to change, enabling clients to be more agile to changing market conditions, according to a vendor statement. Benefits built into Guidewire Cloud include internal controls, business continuity and resiliency, disaster recovery, and SOC2 compliance.

“We appreciate Jewelers Mutual’s confidence in our partnership as well as in InsuranceSuite on Guidewire Cloud and look forward to joining in their mission to deliver meaningful solutions for the evolving needs of customers,” comments John Mullen, president and chief revenue officer, Guidewire.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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