Irish Life Upgrades ClaimVantage and Moves to the Cloud

The move will modernize and optimize Irish Life’s claims operation, elevate its Income Protection offering in the market, and enable the company to rapidly adapt to new products.

(Street in Killarney. Image credit: Christian Birkholz.)

Irish Life (Dublin), the largest life insurance company in Ireland, will upgrade to the newest version of the ClaimVantage Claims Management platform and move to the cloud to digitally transform their claims operation, according to a Majesco(Morristown, N.J.) statement. Majesco announced its acquisition of ClaimVantage in Jan. 2021.

Clodagh Elliot, Director, Corporate Business Operations, Irish Life.

Irish Life, the first customer of ClaimVantage in 2007, is a life and pensions company with over 1.3 million customers that styles itself as being focused on helping its customers embrace change and build better futures through its innovative products and dedication to customer care. The growing demands of customers and the need to optimize the claims operation is a key driver in their digital transformation, according to the Majesco statement. The upgrade and move to the cloud will modernize and optimize Irish Life’s claims operation, elevate its Income Protection offering in the market, and enable the company to rapidly adapt to new products to expand its leading market share in Ireland, the statement says. Irish Life also uses Majesco Digital1st Insurance in support of its broader digital transformation and innovation program, the vendor says.

“Our commitment to customers to help them build better futures with our products and focus on customer care will be significantly enhanced with this upgrade and move to the cloud of the Majesco ClaimVantage Claims Management platform,” comments Clodagh Elliott, Director, Corporate Business Operations. “As we continue to digitally transform our business, this new version will provide expanded and innovative capabilities that will drive operational effectiveness, but most importantly an enhanced, superior claims experience. We are looking forward to our continuing long-term partnership and excited about the possibilities for the future.”

Stacy Varney, VP Sales, Majesco.

Majesco says ClaimVantage Claims Management provides an enterprise platform for the life, health and group benefits segment. It is built natively on the Salesforce Lightning Platform, with a focus on modernizing and optimizing claims operation by reducing the complexity of managing claims, providing pre-defined best practices and standardization across the claim life cycle, the vendor says.

Accelerating Digital Transformation

“We are thrilled and honored to deepen and expand our partnership with Irish Life, our first customer who believed in our vision and strategy for claims transformation,” comments Stacy Varney, VP Sales at Majesco. “The upgrade and move to cloud will accelerate their digital transformation while driving operational effectiveness, enhanced customer experiences that will enable agility, speed and innovation as they continue their digital journey.”

Majesco Acquires ClaimVantage to Strengthen and Scale Its L&A and Group Business

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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