Within the last three years, the percentage of insurers using intelligent automation (IA) has increased from 25 percent to over 50 percent. Both the adoption by insurers and the proliferation of use cases are resulting in new standards for how insurers serve their customers and provide an environment for associates to contribute higher level work—increasing productivity and quality and increasing the retention of valuable employees.
IA combines Robotic Process Automation (RPA) and artificial intelligence (AI) technologies to empower rapid end-to-end business process automation and accelerate digital transformation. The speed, quality and reliability IA drives into processes is changing the way insurers do business, from underwriting and onboarding to policy services and claims processing.
By freeing up employees from time-consuming manual tasks, insurers are driving efficiency, speeding up processes and creating better customer experiences. The most productive, successful insurance teams increasingly recognize the power IA to enable them to work smarter and help their teams focus on identifying new opportunities and solving new problems—instead of spending a significant part of their time on mundane, repetitive tasks.
During this one-hour webcast moderated by Anthony O’Donnell, Executive Editor, Insurance Innovation Reporter, sponsored by OZ Digital Consulting, and featuring commentary from and a panel discussion with Keith Raymond, a Senior Analyst in Celent’s North American insurance practice; Nichole Myers, SVP of Underwriting Propositions, Swiss Re; and Peter Albano, Head of Insurance Data Analytics at OZ, we will discuss:
- The increasing adoption of IA for reengineering insurance business processes
- Insurance use cases for IA and the results they’re producing at carriers
- How to move from traditional robotic process automation to IA-driven RPA
- How leading insurers are developing new standards of efficiency through IA