Integris Group Deploys ISI Enterprise Suite

The medical professional liability has completed a phased rollout of the Suite proceeding through Enterprise Accounting, Policy Administration & Billing and Claims & Reinsurance.

(Image source: Integris Group website.)

Integris Group (formerly CMIC Group, Glastonbury, Conn.), a provider of medical professional liability products and services for healthcare professionals and facilities throughout Connecticut and Massachusetts, has deployed ISI Enterprise for its end-to-end insurance operations, according to a statement from Insurance Systems Inc. (ISI, Toronto), a provider of enterprise software solutions to the property/casualty insurance industry.

Michael Roque, COO, Integris Group.

ISI reports that Integris Group opted for a phased implementation approach of ISI Enterprise to meet the firm’s business needs and goals. Within 11 weeks of starting the Policy Administration implementation, Integris Group went into production with ISI Enterprise Accounting. That launch was followed by Policy Administration & Billing and most recently by Claims & Reinsurance. While Integris Group was able to benefit from specific departments being migrated throughout the implementation, the company is now in a position to enjoy the benefits of the full insurance software suite to streamline operations, the vendor says.

“Partnering with a technology provider that understands our business and has a flexible solution to meet our business goals was of utmost importance to us,” comments Michael Roque, COO, Integris Group. “Insurance Systems has consistently demonstrated that they are an effective partner for our long-term business strategy.”

ISI Enterprise also enabled Integris Group to benefit from the following, as described by the vendor:

  • Improved risk management through systematic controls throughout the policy lifecycle
  • Enhanced member and broker services through self-service portals
  • Integrated accounting functionality with real-time transaction processing
  • Approval workflow management with stringent controls and traceability
  • Optimized disaster recovery processes with an AWS cloud-based deployment

    Cameron Scott, Director of Sales and Implementation, ISI.

ISI categorizes Integris Group’s approach to data conversion as unique. Instead of migrating data into the new policy administration solution, Integris Group and ISI collaborated to build a cloud-based data warehouse for reporting and business analytics, the vendor reports. The data warehouse enabled Integris Group to follow a convert-at-renewal strategy while having access to a centralized location of legacy system data and ISI Enterprise data.

Modular Deployment with New Approaches to BI

“The Integris Group implementation has proven that our solution supports the unique requirements of medical professional liability carriers and can support various implementation approaches,” comments Cameron Scott, Director of Sales and Implementation, ISI. “Not only can ISI Enterprise be deployed modularly, but insurers can take new approaches to business intelligence.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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