InsurTech Pressures Incumbents to Personalize Customer Experience

Incumbents need to look to the latest data analytics tools and AI technology to eliminate friction and deliver exceptional customer experiences.

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Kristina Leach // Kristina Leach is a director of BFSI (banking, financial services and insurance) insights at Quantum Metric. As a go-to-market and industry lead, Kristina provides expertise that supports financial institutions ability to optimize the digital customer experience. Prior to joining Quantum Metric, Kristina earned her MBA at MIT Sloan School of Management and worked for Bain & Co, Fidelity Investments and MassMutual holding roles across various functions.