Insurity Improves Cross-Device Functionality for Claims Decisions Platform

The claims administration system based on microservices architecture is designed to improve user experience across the claims lifecycle.

(The enhanced Claims Decisions product debuted at the IASA conference taking place in Nashville, Tenn. Photo by author.)

Insurity, Inc., a Hartford-based provider of core insurance processing, data integration, and analytics solutions, has announced improved cross-device functionality for its Claims Decisions property/casualty claims administration system, which enables insurers to customize role-based user experiences for smartphones, tablets and desktop. Claims Decisions supports the entire claims lifecycle, leveraging data analytics to assist adjusters in their decision-making process, and optimizing settlement amounts in real-time to enhance the claim settlement process, according to an Insurity statement. The enhanced Claims Decisions product debuted at the IASA conference taking place in Nashville, Tenn.

Karen Furtado, Partner, SMA.

Insurity describes Claims Decisions as being built on a microservices architecture, which allows carriers to deploy tailored user experiences and extend their system to agents, insureds, suppliers and claimants. The simplicity of the solution ensures that most users will not require formal training or complex instructions, according to the vendor. By supporting claims functionality from any device, insurers are able drastically reduce their time-to-answer for claimants and insureds for a better customer experience.

“In order to meet customer demand, insurers must find ways to remove friction from all of their processes, including claims,” comments Karen Furtado, Partner, Strategy Meets Action (Boston). “The microservices movement is gaining traction and enabling insurers to support new digital services.”

Additional benefits to the enhanced Claims Decisions include the following, as described by the vendor:

Jim Hatch, VP, Claims Decisions, Insurity.

  • Opportunities to extend the workforce to other parties in the claim process, reduce the workload on staff resources and offer self-service options important to today’s digital natives.
  • Improved core claims functions in the areas of vendor management, deductible processing, reinsurance, accounting and reporting; with client control of configuration, workflow and process.
  • Access to the industry’s only real-time regulatory change management solution, which greatly reduces the compliance effort of an adjuster as well as the potential for non-compliance fines with embedded regulatory compliance in workflow.
  • Support for complete claims functionality from any device to help reduce time-to-answer for claimants and insureds.
  • Increased management visibility into organizational effectiveness, workloads and responsiveness; with visualization and analytics for user-defined reporting, KPIs and data driven alerts.
  • Access to the P/C industry’s most robust API, which supports data input from more than 100 sources.

    Michele Shepard, Chief Revenue Officer, Insurity.

“Claims Decisions makes it possible for insurance carriers to deliver a digital claims experience that expedites every step of the process,” comments Jim Hatch, VP, Claims Decisions at Insurity. “Enabling smoother transitions for all stakeholders in the claims lifecycle allows our insurance partners to align their processes with the expectations of today’s consumer.”

Commitment to Deliver the Industry’s Most Robust Core Systems

“The ongoing improvements to Claims Decisions serve as just the latest example of our commitment to deliver the industry’s most robust core systems solutions,” comments Michele Shepard, Chief Revenue Officer, Insurity. “Whether undertaking a full rebuild of their core systems, or implementing the first steps in long term digital transformation, our platform delivers new innovations that enable our insurance partners to improve operational efficiency, increase competitive advantage and optimize user and customer experience.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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