Insurance and Privacy: The NICB Fights Fraud with Social Media Analytics

The National Insurance Crime Bureau has licensed software to monitor publicly available online information, such as Facebook posts, as a component of fraud investigations. What does this mean for insurers’ relationship with policyholders and the public in general?

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.