Instec Adds Claims System Through KLJ claimsHQ Integration

Integration of Instec Policy and claimsHQ aims to improve processing, reporting, and analytics for both underwriters and claims managers.

(Image source: KLJ homepage.)

Instec, a Naperville, Ill.-based provider of insurance software for commercial program and specialty writers, announced today that claimsHQ from KLJ Computer Solutions (Fall River, Nova Scotia) is now fully integrated with the Instec Policy system.

Kevin Mason, EVP, Instec.

KLJ has been offering a complete claims management solution for over 15 years, with clients globally. Instec’s announcement describes KLJ’s claimsHQ as covering the entire claims lifecycle from first notice of loss to closure, with the system’s workflows, claims tracking, and user interface configurable by a business user.

“We’ve seen a growing shift in the market from single-vendor suites to a best-of-breed approach that combines systems created by experts in their fields,” comments Kevin Mason, Executive VP, Instec. “Our partnership with KLJ reflects that trend. With the integration of their claimsHQ, the Instec ecosystem now includes policy, billing, underwriting, analytics, and claims.”

Instec stresses that integration of claims HQ with Instec Policy will benefit both systems through their complementary capabilities. Coverages, limits, and policyholder data from Instec Policy will facilitate claims processing and fraud detection; and claims history from claimsHQ will assist in reporting, loss ratio analysis and policy renewal, according to Instec.

Similar Approach to Insurance Systems

“Our companies have very similar approaches to insurance systems,” comments Jason McGrath, President, KLJ Computer Solutions. “A high degree of self-configurability, and software-as-a-service (SaaS) pricing are just two examples. Out-of-the-box integration now gives customers of both companies a faster path to an end-to-end solution.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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