This episode of the Life Accelerated podcast features Kelly Coomer, CIO of Sammons Financial. I was excited to hear Kelly speak about FAST policy administration project her team is undertaking, her “heart transplant” metaphor was dramatic in a way that our audience will understand. But I couldn’t help thinking that she spoke in the understated tones of the experienced surgeon. Kelly talks like an insurance CIO, but one that has serenely evaluated and begun to adopt technology following a solid diagnosis of the direction of both technology and the expectations of distributors and end-customers. That was evinced not only by the FAST initiative but also Sammons’ ongoing cloud adoption.
Coomer shares how a focus on product mindset is allowing her organization to achieve better alignment with between business and technology teams, which results in a clearer—and more efficient—path to improved capabilities for both agents and policyholders.
“The product mindset piece is really shifting the way we think about technology to be joint between someone tied to a business function and the technicians that support it,” Kelly comments. “When they work closely together and understand each other’s world collectively, the outcome is improved.”
This podcast is created in partnership with Equisoft. Don’t miss an episode! Subscribe today at https://www.equisoft.com/life-
How Western & Southern Adapted and Transformed to Meet Customer Expectations
Legal & General Reveals U.S. and U.K. Market Differences & Strategy
How John Hancock Incentivizes Customers to Live Longer, Healthier Lives
The Future of InsurTech: Joel Albarella, New York Life Ventures
How National Life Has Grown at a Double-Digit Rate for a Decade: Nimesh Mehta
Balancing the Human & the Machine to Improve CX with Protective’s COO
Penn Mutual: The Transformation of a 175-Year-Old ‘Data Science Company’
Forrester Analyst on What the Industry Future Holds & How to Prepare
Principal CIO on How a Strong IT Relationship Can Revolutionize Your Business
Northwestern Mutual’s Christian Mitchell: Agile Response to Customer Needs
Leveraging Tech and Data to Meet Digital Demands at Mutual of Omaha
The Big Bets MassMutual Has Made to Disrupt Life Insurance Distribution