(Reykjavik, home of VIS Insurance. Photo credit: Andreas Tille.)
VIS Insurance Ltd. (Reykjavik) is already Iceland’s largest insurer, but it needed to modernize its core systems in order to become the most customer-centric carrier on the country’s market. To support that aspiration, VIS replaced its legacy core insurance systems with TIA Systems’ (Virum, Denmark) complete property/casualty software portfolio.
VIS implemented the TIA version 7, the latest release of the vendor’s software, including the complete set of modules, including Sales, Products, Policies, Claims, and Payment & Collections. The implementation was spearheaded by TIA Technology’s Professional Services, working with its system integration partners Affecto, NCDC and Sollers, according to a TIA statement. .
The solution has been implemented as a standard software platform without any changes to the core system, ensuring a future-proof system with an efficient and smooth upgrade path allowing VIS to implement new features and enhancements as they become available.
Superior Customer Service and Satisfaction
“With the help of TIA, VIS continues on our journey to deliver superior customer service and higher customer satisfaction,” comments Thorvaldur Jacobsen, VP Corporate Development, VIS. “The TIA Solution is a complete, open, and modern insurance platform. A solution like TIA’s allows us to focus on our customers to deliver better service and products in a timely manner.”
VIS chose the TIA systems as the best and most cost-efficient solution for the insurer’s specific needs, Jacobsen affirms. “TIA was chosen because of their focus on the customer centric approach, a large and vibrant TIA customer community, and TIA’s openness to develop a longstanding partnership,” he says.
As a packaged system, the TIA Solution enables VIS to increase process automation, and speed up processing times, resulting in better customer service and higher customer satisfaction, without increasing cost, according to the vendor. VIS chose the TIA Solution because they believe this is the best and the most cost-efficient insurance solution for their specific needs.
Process automation for faster market response
By choosing a standard insurance system built to be customer-centric and avoiding undue customization, VIS will be able to simplify insurance operations without compromising customer service, enabling the following benefits, according to the TIA statement:
- Decreasing operational complexity will help VIS to become more agile and respond faster to market demands.
- The TIA Solution greatly reduces the need for manual processes and allows VIS to respond quickly, effectively and with higher customer satisfaction to customer requests.
- TIA enables VIS Insurance to deliver superior customer experience, improved process automation, and faster response to market demands.
“TIA is excited to be a part of VIS’s journey to customer excellence,” comments Christian Kromann CEO, TIA Technology. “We congratulate VIS with the successful completion of the TIA implementation project and look forward to long lasting and fruitful partnership.”