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FINEOS Corporation (Dublin), a global provider of group and individual core software for life, accident and health insurance, has announced that Insurance and Care New South Wales (icare) will move its Dust Diseases Care Scheme to the FINEOS Platform. This will enable the organization to provide a contemporary claims management service to the citizens of New South Wales affected by dust diseases, according to the vendor.
icare’s care schemes provide support, treatment and care to citizens with long-term needs when severely injured in the workplace or on NSW roads. icare works with clients, their families, and health providers with a focus on optimizing quality of life.
“icare is focused on improving both the performance and client experience provided by the Dust Diseases Care scheme, through the implementation of an improved claims model,” comments Tim Abbott, Acting CIO, icare. “The FINEOS solution, which was selected after a procurement process, will utilize cloud services to improve security, privacy and compliance. FINEOS has proven to be a reliable and trusted partner over many years with established capability to meet future scheme needs.”
Delivering Benefits More Effectively to Injured Workers
“FINEOS is delighted to partner with icare to improve customer experience and operational excellence using our modern and proven FINEOS Platform,” comments Michael Kelly, CEO, FINEOS. “Case managers working on the Dust Diseases Care scheme will benefit from using the FINEOS Platform to navigate complex claims and deliver benefits more effectively to injured workers and their dependents.”