IBM Joins Duck Creek Technologies’ Partner Ecosystem

As a partner, IBM will offer consulting, technology and S.I. services to Duck Creek’s customers worldwide.

(Image source: IBM.)

Duck Creek Technologies (Boston) has announced that IBM (Armonk, N.Y.) has joined its partnership ecosystem program, giving Duck Creek customers access to IBM’s consulting and technology services worldwide. Through IBM’s solutions insurers will also be better able to harness the power of data from Duck Creek to help transform customer service, improve efficiency, and more deeply understand their customers, according to the vendor.

Mark McLaughlin, Global Insurance Director, IBM.

“Our goal is to improve traditional insurance business models by combining Duck Creek’s P&C process excellence with deep industry experience and advanced technologies such as AI, cloud, and blockchain,” comments Mark McLaughlin, Global Insurance Director, IBM. “Faced with a new generation of policyholders who expect seamless and individualized experiences, insurers are looking for new strategies for improving retention and driving growth, and our partnership with Duck Creek gives carriers access to potential solutions on the market from both firms. We look forward to working together to help bring transformative technology to the P&C industry.”

“IBM enjoys an outstanding reputation and a strong global presence in the P&C space. Its insurance-specific solutions, commitment to customer success, and developments in artificial intelligence make IBM an ideal partner for Duck Creek,” comments Eddie Jones, VP, Strategy and Alliances, Duck Creek Technologies. “As a recognized world leader in insurance technology and consulting services, IBM will be a tremendous asset to our customers as they transform their digital capabilities and business operations. We are excited to welcome IBM to our Partner Ecosystem and look forward to working together to bring game-changing innovations to the marketplace.”

Historically Important Vendor

IBM is one of the insurance industry’s historically most important vendors, and the company continues to work with some of the world’s most prominent insurers. By combining insights from those engagements with deep industry expertise, IBM is able to offer services and solutions that leverage AI, analytics, and integration technologies to help provide return on investment while helping insurers gain a deeper understanding of both their customers and risk, Duck Creek’s statement on the partnership says.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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