(Image credit: chapay.)
IAT Insurance Group, a Raleigh, N.C.-based provider of specialty property/casualty products for personal and commercial lines, has selected ClaimsPay, part of the One Inc (Folsom, Calif.) Digital Payments Platform, to optimize the insurer’s outbound payment capabilities.
IAT chose the One Inc Digital Payments Platform not only for the solution’s robust outbound payment capabilities, but also to enhance the customer experience as part of the company’s innovation and sustainability initiative, according to a vendor statement.
The new platform expands IAT’s digital engagement capabilities to include multi-channel communications and event-based messaging, and policyholders can now choose to receive claims payments via ACH bank transfer, instant ClaimsCard, Push-to-Card, or paper check, One Inc says. Additionally, ClaimsPay’s multi-party payments feature allows IAT to provide secure digital approvals and payments to multiple individuals, vendors, and service providers on a single claim.
Enhancing CX Through Secure Digital Payments
“We are so pleased to be working with IAT Insurance as their digital claims payments provider,” comments Christopher W. Ewing, president and CEO of One Inc. “Our platform will help them enhance the customer experience through secure digital payments, and we look forward to a long partnership, continuing to collaborate and innovate into the future.”