iA Auto and Home Selects Shift Technology’s Force Fraud Detection Solution

The insurer will deploy Force, Shift’s fraud detection solution to uncover suspicious behaviors and potentially fraudulent claims related to policyholder losses.

(Image credit: DEZALB.)

iA Auto and Home Insurance (iAAH; Quebec City), one of the largest insurance groups in Quebec, has selected the Shift Technology to support fraud detection initiatives for the insurer’s property/casualty line of business. The insurer will deploy Force, Shift’s fraud detection solution to uncover suspicious behaviors and potentially fraudulent claims related to policyholder losses, in service of meeting client expectations.

Jérémy Jawish, CEO, Shift Technology.

Shift describes Force as applying artificial intelligence and advanced data science to the insurance claims process to identify those claims that may be fraudulent. The ability to quickly and efficiently spot anomalies, outliers, and unexpected connections provides claims professionals with the insight required to understand the true nature of a claim and process it effectively, according to Shift. Claims identified as suspicious by Force are referred for further investigation, with a rationale for why the claim was deemed potentially fraudulent in the first place. Claims that show little or no indication of being fraudulent can be expedited for prompt payment.

Valuable Customer Proposition

“It’s easy to forget that the impact of fraud is felt across the entire claims process. An effective fraud mitigation strategy offers benefits on multiple levels,” comments Jeremy Jawish, CEO and co‑founder, Shift Technology. “Settling policyholder claims as quickly, fairly and accurately as possible, without worrying about the process being marred by fraud, is an incredibly valuable proposition.”

1ST CENTRAL Selects Shift Technogy’s Force Fraud Detection Solution

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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