Hyland’s OnBase 18 Release Emphasizes UX, Security Improvements

The new version empowers organizations to create more personalized user experiences and streamlines access to critical information, delivering content on demand and eliminating information silos.

(Image source: OnBase 18 page at Hyland.com.)

Hyland (Cleveland) has released version 18 of its flagship OnBase product, which it characterizes as a single enterprise information platform for managing content, processes and cases. The new version empowers organizations to create more personalized user experiences—including improved mobility and enhanced integrations with core business applications—and streamlines access to critical information, delivering content on demand and eliminating information silos across the enterprise, according to the vendor.

Bill Priemer, President and CEO, Hyland.

Hyland reports that OnBase 18 includes more than 3,100 customer-driven enhancements to the low-code OnBase platform, which provides content management, case management, business process management, records management and capture capabilities in the cloud or on premises. This release introduces new products and integrations; new forms capabilities; expanded security capabilities; new administration tools for testing, import and export; and performance and compatibility updates, a Hyland statement says.

“OnBase 18 exemplifies Hyland’s focus on empowering our customers to create forward-looking, future-ready solutions,” comments Bill Priemer, president and CEO, Hyland. “This platform reflects a shift in our industry, as customers increasingly demand more intuitive and user-centric services that simplify content usage by all parties—users, systems and applications. We’ve listened closely to our customers and examined all areas of the product to make significant enhancements that will benefit every industry we serve.”

Hyland describes capabilities enabled by the new and improved capabilities of OnBase 18 as follows:

Create powerful, more tailored user experiences: A new combined viewer personalizes the display of content and data into a streamlined and consolidated view, tailoring experiences for a variety of user roles. This new, aggregated interface supports OnBase power users; and enhancements to several key integrations improve experiences for users who primarily access OnBase via other applications.

Empower mobile workers: Mobile enhancements include delivering personalized case management applications on mobile devices and building tighter integrations with common mobile business apps. Users have the ability to sign documents using mobile devices and can leverage touch ID on iOS for secure, easy access to OnBase solutions.

Realize increased security and improved performance: Security enhancements ensure appropriate access to information throughout its lifecycle, as well as streamline how authorized users access the system through the addition of touch ID on iOS and the use of identity providers (IdP) for authentication. As with every new release, OnBase 18 delivers continued performance improvements across the platform, from more responsive interface components to architectural enhancements.

Equip administrators with advanced tools: A suite of tools simplify administration and make it easier to roll out solutions enterprise-wide, including new tools to more easily create test systems and migrate solutions from test to production environments. A new server updater tool equips organizations to update their OnBase web servers to get access to the latest browser support, security patches and minor enhancements within minutes.

“Each new release combines Hyland’s industry-leading expertise with our innovative vision for the future, delivering a powerful portfolio of products that drives growth and efficiency for our customers,” comments Brenda Kirk, EVP and chief product and strategy officer, Hyland. “We continue to make extraordinary investments in R&D, executing on long-term plays we believe will transform the way organizations serve their customers and reach their goals. Significantly, with this release, we’ve introduced platform enhancements that enable us to combine OnBase content services with the functionality of great products in our expanded portfolio, such as Brainware and Enterprise Search as well as our rich media management offering.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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