(Image source: HTC Global Services homepage.)
Quadient (Boston, formerly GMC Software) a provider of customer communications management (CCM) solutions, has added HTC Global Services to the Quadient Partner Advantage Program as a Delivery Partner. Quadient Delivery Partners have functional and technical product expertise along with vertical industry experience to provide implementation and support services that augment the global reach of Quadient’s Professional Services Organization (PSO), the vendor reports. The Quadient Partner Advantage Program aims to facilitate speedy integration of new and emerging CCM technology into production through leveraging the assets and skills of its partners to help organizations to develop a better customer experience.
HTC Global Services (Troy, Mich.) is a global provider of IT and business process services and solutions. The company delivers its IT services via a team of professionals with extensive domain and technical expertise, global presence, large delivery centers and compliance to SEI CMM Level 5, ISO 9001, ISO 27001 and PCI DSS standards. HTC will support Quadient’s customers in insurance and financial services and other industries by improving the customer experience, according to a joint vendor statement. HTC will focus on easing the complexities of customer communication by enabling timely, optimized, contextual, highly individualized and accurate multi-channel communication for ensuring a superior customer experience, the statement says.
“HTC is pleased to be a Quadient Delivery Partner to provide seamless implementation, integration, and best in-class professional services for Quadient’s CCM and digital experience solutions,” comments Steve Vernia, director, business development, HTC. “HTC will help Quadient customers achieve customer experience excellence, and maximize the value of their investment. HTC will help businesses have meaningful interactions with current and future customers by managing the complexities of customer communication and building profitable customer experiences across channels.”
Highly Personalized, Timely and Accurate Communications
“We are excited to have HTC Global Services join us as a Delivery Partner to extend our reach in helping our customers integrate Quadient’s CCM and digital experience solutions with their new and legacy IT systems,” comments Tamir Sigal, CMO, Quadient. “This support is invaluable for our customers in their efforts to create highly personalized, timely and accurate communications across all channels.”