How Two Life Insurance Giants Will Excel Post-Pandemic

Kim Pfiffner, Chief Information Officer at Principal and Brian Poppe, Chief Data Officer at Mutual of Omaha reveal what made them so successful – from agile methodologies and stronger leadership to InsurTech partnerships.

I had the privilege of linking up with two of our past guests in person at the InsurTech Connect conference in Vegas just a couple of weeks ago: Brian Poppe – Chief Data Officer at Mutual of Omaha, and Kim Pfiffner – CIO of US Insurance solutions at Principal. Both Brian and Kim have joined us on the podcast previously to talk about their team’s digital transformation endeavors, and in this rare opportunity for the three of us to sit around the same table at the ITC show, I thought I’d focus our discussion a bit differently.

I took the starting point of looking at ITC 2022 as the real comeback year. 2021 was the first in-person InsureTech Connect since the beginning of the pandemic, but it felt tentative, provisional.

However, this year we had the perspective to see where we had arrived in the insurance industry’s digital journey—and also to see a bit more clearly what was ahead. In our conversation Brian and Kim talked about how in many ways the industry and insurance company leadership was already committed to digital transformation. However, the pandemic was still a surprise and it led to interesting insights about how much progress could be made and at what pace.

I think Brian and Kim’s comments demonstrate not just a very high level of competence, but also vision and determination to succeed—which in turn inspired their teams to achieve so much under challenging circumstances.

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