HONK Partners with Checkr for Continuous Background Checks on Tow Operators 

HONK will now scan for recent changes in service providers’ operator’s driving record to supplement annual background checks.

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HONK Technologies (Los Angeles), an on-demand platform for connecting motorists, towing professionals and insurers, has announced the integration of additional fraud prevention capabilities through its ongoing partnership with Checkr (San Francisco). HONK will now scan for recent changes in service providers’ operator’s data to supplement annual background checks. Additionally, HONK restricts previously banned service providers from re-entering the HONK network under a different contact phone number or email address, by matching each background check to an operator’s social security number.

Andrea Hall, Director of Marketplace Operations, HONK.

HONK vaunts what it characterizes as the industry’s most trusted and secure network of independent service providers, with more than 75,000 service vehicles across the country. HONK provided free-of-charge background checks to operators, who must meet HONK’s compliance standards before onboarding to the network.

“Background checks serve as an effective way to assess risk but have traditionally been a point-in-time solution,” comments Sumant Mauskar, VP of Customer Growth at Checkr. “If an incident occurs even a few days after the report completes, you wouldn’t know about it. Checkr’s Continuous Check allows HONK to monitor for changes in operators’ records, providing the visibility they need to manage safety on their platform.”

Swift Action

Through partnerships with leading safety platforms like Checkr, HONK says it can assure customers and clients that the operator who arrives on scene is who they say they are, has been tracked via GPS through the HONK app, and has passed their background check.

“New reckless driving charges or speeding tickets can strike at any time,” says Andrea Hall, Director of Marketplace Operations, HONK. “HONK is notified immediately when a new charge appears for an enrolled service provider. We take swift action to remove any operator we find to be a high risk or unsafe from HONK’s network.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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