(Photo credit: Thomas Kelley.)
Homesite Insurance (Boston), a subsidiary of American Family Mutual Insurance, reports that it has achieved scalability and improved operational efficiencies through implementing 1insurer Claims, a component of the 1insurer (Farmington, Conn.) suite.
Homesite, a national, full-service property insurer focused on term life, small business, flood, homeowners’, condominium and renters’ lines of business, sought to interact with business partners and customers more efficiently to shorten claim cycle times and achieve greater scalability in response to catastrophes. The insurer selected 1insurer Claims as the foundation of an internally labeled Homesite Claims Management System (CMS) and worked with the vendor to implement the solution.
“The collaboration with 1insurer allows Homesite to minimize redundant or duplicative claims processes,” comments Grace Hanson, SVP and chief claims officer for Homesite. “This means it is easier for us to continue to reduce costs while enabling seamless customer self-service for claims reporting and flexibility around high-volume reporting events, like large catastrophes.”
Through its work with 1Insurer, Homesite also achieved the ability to:
- Allow customers and business partners to report claims directly and seamlessly eliminating manual-re-keying and expediting the claims handling process; and
- Institute automatic routing of claims to specialized adjusters based on predetermined criteria.
“We have a very collaborative working relationship with both the Homesite business and IT teams and this is demonstrated in the efficiencies we’ve been able to create together,” comments Euan King, President, North America, 1insurer. “Utilizing 1insurer Claims as the foundation for a larger efficiency-focused project has allowed Homesite to streamline internal operations for the benefit of both internal and external customers. After all the hard work, it is very gratifying to see Homesite’s accomplishments recognized and included in the case study round for the Novarica Impact Awards this year.”