Hollard Australia Upgrades Core Systems to Duck Creek OnDemand

The switch to the cloud will enable Hollard to work with its other technology ecosystem partners using low-code tools and established integrations to rapidly bring to market innovative products.

(Image credit: Dan Freeman/Unsplash.)

Hollard Insurance of Australia (Sydney; a division of Johannesburg-based Hollard Insurance) has announced it will upgrade its Duck Creek (Boston) core policy, billing and rating systems from on-premises to cloud-based software as a service (SaaS) using Duck Creek OnDemand. The insurer announced its implementation of Duck Creek’s systems in March 2021. Duck Creek’s technology suite will enable Hollard to work with its other technology ecosystem partners using low-code tools and established integrations to develop and rapidly bring to market innovative products that satisfy evolving policyholder needs, according to a Duck Creek statement.

Jamie Smith, CIO, Hollard.

Hollard recently embarked on a technology-enabled business transformation to modernize its underwriting, service and support tools, all aimed at maximizing policyholder engagement and satisfaction, while creating more streamlined and efficient internal operations, according to Duck Creek. The cloud-based deployment of Duck Creek OnDemand will ensure that Hollard’s technology is evergreen, scalable and cost-efficient—allowing the insurer’s internal teams to rather focus on innovation that drives value for its business, the vendor says. In addition to meeting Hollard’s technology requirements, Duck Creek says it also proved to be the perfect fit to integrate existing and new ecosystem partners who demonstrate strong customer service values and deep expertise.

Shaji Sethu, Managing Director, Asia Pacific, Duck Creek Technologies.

“As an insurer that prides itself in partnerships—our business model is based on partnering with some of Australia’s leading brands—selecting a partner that shares our DNA along with providing technology that could enable our vision was key in our decision-making process,” comments Jamie Smith, CIO, Hollard. “Aligned to our partnership philosophy, our own brand has limited visibility in the market, and we stand behind and support our partner’s brands and their value proposition. This meant we needed back-end systems that could provide common and core features where scale or standard processes were required, with the flexibility to differentiate where necessary.”

Simplified Business, Increased Agility

“From the get-go, Hollard expressed a desire to simplify its business and increase agility to be flexible in light of partner and market demands,” says Shaji Sethu, Asia Pacific Managing Director, Duck Creek. “Duck Creek’s true SaaS solution will assist Hollard in its technology-led business transformation, through Duck Creek’s evergreen, agile and intelligent platform.”

Hollard Launches New Duck Creek Core Systems in Six Months

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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