Hiscox Selects Hi Marley Intelligent Messaging for Customer Communications

The solution lets Hiscox’s customers to communicate via text, share photos and documents, receive proactive updates on a claim and get real-time answers to questions.

(Image source: Hiscox homepage.)

Hiscox (Hamilton, Bermuda), a global specialist insurer and the first insurance company in the U.S. to offer small business insurance direct, online, and in real-time, has selected Hi Marley (Boston) as its intelligent messaging solution.

“Many of our clients are entrepreneurs and small business owners who are inspired to take risks. When the unexpected happens, we need to move quickly to handle their insurance claims and minimize the disruption to their businesses,” comments Jeremy Catlin, VP, Claims, Hiscox USA. “The Marley platform will help us deliver on our commitment to outstanding customer service, providing a customer-centric claims process that is simple and efficient.”

Hi Marley will enable Hiscox’s customers to communicate via text, share photos and documents, receive proactive updates on a claim and get real-time answers to questions through artificial intelligence, according to the vendor. The solution lets customers communicate at their convenience, and get their claims resolved more quickly, Hi Marley says.

Supporting Hiscox’s ‘Encouraging Courage’ Vision

“Hiscox is known for being one of the most innovative and forward-thinking companies in the insurance industry, and is an ideal partner for our product’s cutting-edge capabilities,” comments Michael Greene, CEO, Hi Marley. “We love their vision of encouraging courage, which is right in line with our core values. We are thrilled to offer our services to help them do what they do best—take care of the people who count on them.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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