Hiscox EU Goes Live in Germany with Sapiens Cloud Solutions

Sapiens accelerates Hiscox’s vision to build a European specialist insurer to create an ecosystem of customers, brokers and partners.

(Image credit Rodrigo Kugnharski/Unsplash.)

Hiscox EU (Paris), a European branch of the Anglo-Bermudan global specialty insurer, has gone live in Germany with Sapiens’ (Holon, Israel) Sapiens IDITSuite for Property & Casualty and Sapiens Intelligence, implemented in the cloud. The vendor says its core platform and managed services provides Hiscox with operational efficiency, scalability, sustained profitability and enables the insurer to adapt to increased regulatory pressure. The go-live is expected to boost productivity in Hiscox Germany by approximately 25 percent by 2025.

Robert Dietrich, CEO, Hiscox EU.

Part of Hamilton, Bermuda-based Hiscox Group, Hiscox EU embarked on a multi-year IT strategy, aimed at building a European specialist insurer with over EUR 1.5 billion of premium and a more connected ecosystem of customers, brokers and partners. The go-live in Germany is the first phase, with an additional five countries in Europe to follow.

“Legacy systems put our business at risk by limiting our ability to quickly adapt to market evolution,” comments Robert Dietrich, CEO, Hiscox EU. “When we realized our technology no longer supports our business, our positive experience with Sapiens in Asia Pacific and the U.K. accelerated our drive for change. This transformation will equip us with the critical tools we need to succeed and meet our vision in the coming years.”

“With so many new channels of competition in the insurance industry, pace of change is a competitive advantage,” comments Roni Al-Dor, President and CEO, Sapiens. “Sapiens core suite, combined with our data intelligence offering implemented in the cloud, have ensured that Hiscox secures that advantage with long-term sustainability and profitability.”

Standalone Software Solution

Roni Al-Dor, President and CEO, Sapiens.

The vendor describes the Sapiens IDITSuite for Property & Casualty as a component-based, standalone software solution comprised of policy, billing & accounting and claims solutions. IDITSuite supports end-to-end core operations and processes for the non-life (general) insurance from inception to renewal and claims. Its pre-integrated, fully digital suite offers customer and agent portals, business intelligence, as well as a suite of tools for testing new lines of business, products and services.

Sapiens Intelligence SmartStore is an intelligent data store that the vendor says unifies and houses data and intelligently transforms it into an insurance-domain set of business logical models for complex and in-depth analytics.

Sapiens Managed Services feature what the vendor calls holistic, 24/7 support and maintenance services. Sapiens experts leverage monitoring tools for proactive infrastructure management to empower customers to focus on core business objectives, eliminating IT bottlenecks.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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